Frequently Asked Questions
Expert support for your underwater adventures.
What is the standard shipping time for diving equipment?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US takes 3-5 business days, while international shipping may take 7-14 business days depending on customs.
How often should I have my regulators serviced?
To ensure maximum safety and performance, we recommend having your Aqualung regulators serviced by an authorized technician every year or every 100 dives, whichever comes first.
What is your return policy on wetsuits and BCDs?
We offer a 30-day return policy for unused gear in its original packaging. Please ensure all tags are attached and the product has not been submerged in water to qualify for a full refund.
Do Aqualung products come with a warranty?
Yes, all our products come with a limited lifetime warranty against manufacturing defects. Registration of your gear on our website within 30 days of purchase is required to activate full coverage.
How can I find the correct size for a diving mask or fins?
We provide detailed size charts on every product page. For masks, we recommend the 'seal test' upon arrival; for fins, consider whether you will be wearing neoprene boots, as this may require sizing up.
Do you offer professional discounts for PADI or SSI instructors?
Yes, we have a dedicated professional program for certified dive instructors. Please submit your credentials through our Pro Portal to apply for industry-specific pricing.